Hugo77 Terms and Conditions – Malaysia Betting Platform Guidelines

This Terms and Conditions document ("Agreement") constitutes a legally binding contract between you ("Member", "User", or "You") and hugo77 ("Platform", "We", or "Hugo77"). This Agreement governs your use of all services, content, and features provided through the hugo77 website and mobile application.

In this document, several key definitions should be understood:

• "Platform" refers to the website, mobile app, and all online services operated by hugo77.
• "Account" refers to the member account officially registered on the hugo77 platform.
• "Account Balance" refers to the total funds available in a member's account for wagering purposes.
• "Bonus" refers to any free credits, bonus funds, or rewards granted by hugo77 to members subject to specific terms and conditions.
• "Wagering" refers to any sports betting, casino, live gaming, or esports activity conducted through the platform.
• "KYC" (Know Your Customer) refers to the identity verification process that members must complete before making a withdrawal.

This agreement applies to all users of the hugo77 platform regardless of their geographical location, as long as hugo77 services are accessible in that region. Should any provision of this Agreement be found invalid or unenforceable, the remaining provisions of this document shall remain in full force and effect.

To be eligible to register and use the hugo77 platform, you must meet all of the following eligibility requirements at all times:

1. You are at least 18 years old on the registration date and while using the platform.
2. You are legally competent to enter into this binding agreement.
3. You are registering in your own personal capacity and not as a representative or agent of any third party.
4. Use of the hugo77 platform does not violate any laws or regulations applicable in your region of residence.
5. You have never been directed to close or restrict your account by hugo77 in the past due to a breach of terms.

Hugo77 reserves the right to reject any registration application or close an existing account if a member is found not to meet the eligibility requirements, without the need to provide any further explanation.

The account registration process at hugo77 is designed to ensure the security and integrity of the platform for all members. You are required to provide accurate, complete, and up-to-date information when registering.

Information required during registration includes your full name, a valid email address, an active mobile phone number, date of birth, and a secure password. All this information must match your official identification documents.

Once your account has been successfully registered, you are fully responsible for:

• Keeping your password and account login details confidential.
• Ensuring that no other party accesses or uses your account.
• Notify the hugo77 support team immediately if you suspect any unauthorized access to your account.
• Updating your personal information should any changes occur.

The KYC process is mandatory for all members before the first withdrawal can be processed. Accepted documents for identity verification include MyKad, passport, or a valid Malaysian driving licence. Hugo77 reserves the right to request additional verification documents at any time.

Hugo77 supports a wide range of payment methods that are popular and trusted among Malaysian users. All financial transactions are protected by 256-bit SSL encryption to ensure the security of your financial data at all times.

Important terms relating to financial transactions:

• All deposits and withdrawals must use payment methods registered in the member's own name. Use of third-party accounts is strictly prohibited.
• Hugo77 reserves the right to request proof of payment method ownership during the KYC process.
• Withdrawals exceeding certain limits may require additional document verification for anti-money laundering (AML) compliance purposes.
• Hugo77 is not liable for any delays caused by third-party payment processors.

Hugo77 offers a wide range of bonuses and promotions to reward new and loyal members. All bonuses are subject to the terms and conditions specified in each respective promotional offer, and should be read alongside these general terms.

General terms applicable to all bonus types at hugo77:

• Rollover requirement: Each bonus must meet the specified wagering (rollover) requirements before the bonus funds and associated wins can be withdrawn. Rollover requirements are expressed as a multiple of the bonus value (e.g., 10x means a RM100 deposit + RM100 bonus = RM2,000 total wagering required).
• Validity period: All bonuses have a set validity period. Unused bonuses or unfulfilled rollover requirements within the specified period will automatically expire and be forfeited.
• One active bonus: Members may only hold one active bonus at a time unless otherwise stated in the relevant promotion's terms.
• Minimum odds requirement: Bets placed to fulfil bonus rollover requirements must meet the minimum odds threshold, generally no less than 1.50 for sports betting.

Hugo77 reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice if there is evidence of abuse or a technical error in the promotions system.

All wagering activity on the hugo77 platform is subject to the following rules, designed to ensure fairness and game integrity for all members.

• Bets confirmed by the system cannot be cancelled except under conditions specified in the rules for each bet type.
• Hugo77 reserves the right to void or cancel wagers in the event of a technical error, system disruption, or inaccurate odds information caused by a technical fault.
• In sports betting, if a match is postponed or cancelled, the applicable settlement rules are based on the sport-specific rules stated in the betting section of the platform.
• Hugo77 reserves the right to limit the maximum wager amount for any market, member, or betting group at any time.
• Wins resulting from technical limits, control limits, or system errors will not be credited and will be voided.

The following activities are strictly prohibited on the hugo77 platform and may result in permanent account termination, forfeiture of account balance, and legal action:

• Money laundering: Using the hugo77 platform as a channel for money laundering or processing funds from illegal activities.
• Use of automation software: Using bots, automated scripts, artificial intelligence software, or any automation tools to manipulate the betting or gaming system.
• Bug exploitation: Intentionally seeking out, exploiting, or taking advantage of any error, bug, or system vulnerability found on the platform.
• Collusion: Colluding or cooperating with other members, dealers, or platform staff to gain an unfair advantage in any game.
• Identity fraud: Registering an account using another person's identity or false information.
• Wagering after knowing the outcome: Using insider information or placing bets after knowing the actual outcome of an event.

A member's account at hugo77 may be closed or suspended for various reasons, either at the member's own request or at hugo77's discretion.

Closure upon member request: You may request to close your account at any time by contacting the hugo77 customer support team. Prior to closure, all eligible balances will be returned to you once KYC verification is complete and there are no outstanding pending wagers.

Temporary suspension: Hugo77 reserves the right to temporarily suspend an account while an investigation is ongoing, for KYC/AML compliance purposes, or during the member information verification process.

Termination by hugo77: Hugo77 reserves the right to immediately terminate any member's account without prior notice in the following situations:

• Violation of any terms in this document.
• Fraud, illegal activities, or conduct that may compromise the integrity of the platform.
• Inability to verify a member's identity even after being requested to do so.
• Account inactive for more than 12 consecutive months.

The hugo77 platform is provided on an "as is" and "as available" basis. While we make every effort to ensure the platform operates smoothly at all times, there are limitations of liability that you should understand:

• Hugo77 does not guarantee that the platform will always be available, uninterrupted, or error-free at all times.
• Hugo77 is not liable for any financial losses incurred as a result of system disruptions, internet connectivity issues, or technical failures beyond our control.
• Hugo77 is not responsible for any wagering decisions made by members. All wagering outcomes are entirely the responsibility of the member.
• Hugo77 is not liable for any action taken by authorities against a member in connection with the use of the platform in regions that may have legal restrictions.

Hugo77 is committed to resolving any disputes in a fair, transparent, and efficient manner. We encourage members to contact our customer support team first for any issues or complaints.

Dispute resolution procedure:

1. Contact customer support: All complaints must be submitted to the hugo77 customer support team within 30 days of the incident date. Please provide full details including your account ID, the date and time of the incident, and a clear description.
2. Internal investigation: Our team will investigate your complaint within 5–10 working days and provide a written response regarding the outcome of the investigation.
3. Appeal: If you are not satisfied with the outcome, you may submit an appeal to hugo77 senior management within 14 days of the original decision date.

All disputes that cannot be resolved internally will be referred to a recognised independent dispute resolution body. Hugo77 is committed to complying with decisions issued by that body.

Hugo77 reserves the right to amend, modify, or replace any section of this Terms and Conditions document at any time. Amendments may be made for various reasons including changes in law, operational policy updates, or platform improvements.

For material and significant changes, hugo77 will:

• Notifying members via their registered email at least 7 days before the changes take effect.
• Displaying a clear notice on the platform's home page regarding upcoming changes.
• Updating the "Last Updated" date at the top of this document.

Continued use of the hugo77 platform after the effective date of any amendments constitutes your acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account before the amendments take effect.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the hugo77 customer support team is available to assist you at all times.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat icon at the bottom corner of the platform.
• Email: [email protected] (we aim to respond within 24 business hours).
• Telegram: Through the official hugo77 support channels listed on the platform.

For account-specific enquiries, please provide your account ID to help us assist you faster. All communications with the hugo77 support team are confidential and protected.