Hugo77 cares about your privacy. This document clearly explains how we collect, use, store, and protect your personal information at all times.
We invest in the best technologies and procedures to ensure your personal details remain protected at all times.
All data transmitted between your device and hugo77 servers is protected by industry-standard 256-bit SSL encryption — the same technology used by leading banks in Malaysia.
Your personal information is stored on fully secured servers with layered access controls. Only authorised personnel with a legitimate job requirement are permitted to access the relevant data.
Hugo77 does not sell, rent, or share your personal information with any third party for marketing purposes without your consent. Your data belongs entirely to you.
You have the right to access, update, request a copy of, or request deletion of your personal data at any time. Contact our team and we will process your request within 30 days.
The hugo77 privacy policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring every aspect of our data management meets local legal requirements.
In the event of any security incident involving your data, hugo77 is committed to notifying you within the timeframe required by law and taking immediate remedial action.
Welcome to the hugo77 Privacy Policy. This document transparently and clearly explains how hugo77 ("we", "the platform", or "Hugo77") collects, uses, discloses, and protects your personal information when you use our online betting platform at https://hugo77.vin.
Your privacy is more than a legal obligation to us — it is a moral responsibility we take seriously. In today's digital world, personal data is a valuable asset, and we understand how important it is to protect it properly. That is why hugo77 continually invests in security infrastructure, staff training, and best operational practices to keep your information safe at all times.
This Privacy Policy applies to all users of the hugo77 platform, including website visitors, registered members, and former members. It is to be read together with Terms and Conditions hugo77 and other related policy documents.
Policy Acceptance: By registering or continuing to use the hugo77 platform, you confirm that you have read and understood this Privacy Policy and agree to the way we handle your personal information as described herein.
Hugo77 collects various types of information from you depending on how you interact with our platform. This data collection is necessary to enable us to provide you with a secure, seamless, and personalised service.
| Data Category | Example Information | How Collected |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | Registration & KYC |
| Contact Information | Email address, mobile number, residential address | Account Registration |
| Financial Information | Bank account number, bank name, transaction records | Deposits & withdrawals |
| Usage Data | Login records, betting history, game preferences | In-platform activity |
| Technical Data | IP address, device type, web browser, operating system | Automatically upon access |
| Communication Data | Customer support chat records, complaints, feedback | Support interactions |
We may also collect data from trusted third-party sources such as identity verification service providers, fraud prevention agencies, and legitimate business partners, in accordance with applicable laws.
Data Minimisation Principle: hugo77 only collects data that is strictly necessary for specific purposes. We do not collect sensitive personal information such as medical records, religious beliefs, or political views unless explicitly required by law.
Every piece of data we collect is used for a clear, lawful, and limited purpose. Hugo77 does not use your data for purposes unrelated to the provision of our betting platform services.
The main purposes for which we use your personal data are as follows:
Right to Opt Out of Marketing: You may opt out of marketing communications from hugo77 at any time by updating your notification preferences in your account settings or by contacting our support team. Opting out of marketing emails will not affect important operational communications related to your account.
Hugo77 does not sell, rent, or trade your personal information to any third party for their commercial benefit. However, there are limited situations where we may need to share your information with certain parties for legitimate purposes.
Parties that may receive your information and the reasons why:
Our Guarantee: All third parties working with hugo77 are bound by strict confidentiality agreements and are only permitted to use your data for the specific agreed purposes. We do not allow them to use your data for marketing or any other unrelated purposes.
In the event of a business merger, acquisition, or asset sale, user information may be transferred as part of that transaction. We will notify you in advance via a clear notice on the platform before your data becomes subject to a different privacy policy.
Hugo77 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and ensure security functions operate correctly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
Cookie Controls: You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the hugo77 platform. For detailed guidance, refer to your web browser's help section.
Protecting your personal data is an absolute priority for hugo77. We implement multiple layers of technical and organisational security controls to safeguard your data against unauthorised access, loss, alteration, or unintended disclosure.
Key security measures we implement:
Shared Responsibility: While hugo77 implements comprehensive security measures, the security of your account also depends on your own actions. Always use a strong and unique password, never share your login credentials, and ensure that the device you use to access the hugo77 platform is protected with up-to-date security software.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the hugo77 privacy policy, you have the following rights regarding your personal data. We are committed to fully respecting and facilitating the exercise of these rights.
Request a copy of the personal data we hold about you
Update or correct inaccurate or incomplete data
Request deletion of your data subject to legal requirements
Object to the processing of your data for direct marketing purposes
Obtain your data in a reusable format
Restrict the processing of your data under certain circumstances
To exercise any of the above rights, please contact the hugo77 privacy team via email or live chat. We will process your request within 30 business days. In complex cases, this period may be extended to up to 60 days with prior notice to you.
Identity Verification: To protect your privacy, hugo77 needs to verify your identity before processing any privacy rights request. This is an important precautionary step to ensure your information is not disclosed to unauthorised parties.
Hugo77 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. Once the relevant retention period has ended, your data will be securely deleted or permanently anonymised.
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Account information & KYC | Throughout the active account period + 7 years | AML/PDPA Requirements |
| Financial transaction records | 7 years from the date of transaction | Tax Act & AML |
| Support communication logs | 3 years from the date of interaction | Business requirements |
| Technical log data | 12 months | Platform security |
| Marketing data | Until opt-out or 3 years | Member consent |
Once the retention period expires, data will be disposed of using secure deletion methods that ensure no possibility of recovery by any party.
Hugo77 is a platform exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Strict Policy: If we discover that we have inadvertently collected personal data from a child, we will take immediate steps to delete all such information and close the associated account. Parents or guardians who believe their child has registered on our platform without authorisation are urged to contact us immediately.
Hugo77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements, or other operational reasons.
When significant changes are made to this policy, we will:
Your continued use of the hugo77 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. The hugo77 privacy team is ready to assist you.
When contacting us regarding privacy rights, please include your account ID and a clear description of your request or concern to help us process it more efficiently.
You may also refer to the Frequently Asked Questions (FAQ) us for prompt answers to general questions about privacy and account security at hugo77.